Account / Project Manager

Crewe

£35,000 - £38,000 per annum

Hybrid

We are looking for an experienced Account Manager to join our team in a hybrid Account/Project Manager role based in Crewe. Servicing and offering tailored solutions to a variety of local and country wide businesses to achieve their goals, objectives and vision whilst continuing to support with the maintenance of existing solutions via retainer agreements. More specifically, you will:

• Plan project timelines, schedule internal resources, ensure that resources are on track to complete tasks and ensure they have the information & support they need to work effectively.
• Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.
• Track project costs ensuring that the project remains within the initial estimates.
• Hold scrums with internal development and testing resources to ensure that resources are aware of their priorities.
• Apply firm but fair judgement in sensitive situations, for example, when a client s requirements exceed their budget, and feature creep.
• Hold update calls with clients (usually via video call) to advise on the progress of tasks.
• Keep internal resources (including Directors) updated on the progress of projects, raising any concerns and providing ideas to resolve any issues.
• Maximise account revenue by spotting opportunities for further design and development work, and up selling the buinesses other services.
• Ensure that retainer clients are using their contracted hours effectively.
• Attend face-to-face meetings with clients, when required.
• Share ideas to help improve the efficiency of the department and the wider business, and facilitate the implementation of new processes.

Essential Requirements

• Excellent organisational skills with the ability to juggle multiple priorities.
• The confidence and composure to handle busy clients who can be demanding, have varying needs, expectations, and technical knowledge.
• Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo, and articulate technical ideas to non-technical audiences.
• 2+ years experience working in an Account Management role preferably in a digital agency or from a software background
• A thorough understanding of the web / software development process.
• A business brain with the nous to spot commercial opportunities.

Desirable Requirements

• Experience using CMS platforms (for example, Contentful, Umbraco or WordPress).
• Degree educated.

Rewards

• Opportunities to progress with greater rewards & responsibilities.
• Annual appraisal and quarterly development sessions to discuss your career aspirations and help you achieve your goals.
• Fresh fruit delivered weekly.
• Weekly badminton.
• 2x team events per year (as voted for by the team).
• Childcare voucher scheme.
• Casual dress.
• Employee/s of the month - £50 gift.

Call Leanne on (phone number removed) or email your CV to (url removed)

INDCOM